MONROE, Ga. — Windstream customers were back online Wednesday after more than a day of disruption.
Company officials in Little Rock, Arkansas, said two unrelated events were to blame.
In the first, a road crew putting in a roundabout on Georgia 211 in Winder cut the company’s fiber line at about 1:30 p.m. Tuesday. Customers served by that fiber in Monroe, Winder and Braselton lost service as a result, although spokesman Scott Morris said not all customers in those communities were affected.
“We repaired the damage about 8:30 p.m., restoring service to the impacted customers,” said Morris, the company’s senior adviser for corporate affairs.
Morris said there was also the discovery of a hardware issue in the Windstream Winder office at about 1 p.m. Tuesday, affecting “a small number of customers” in Monroe and Winder.
He said difficulty in troubleshooting the problem took time, but the affected customers were back online by 2:45 p.m.
“We apologize for any inconvenience and appreciate our customers’ patience as we worked through these two unrelated issues,” Morris said.